Shipping policy
Parrot Life® Shipping Policy
Thank you for shopping with Parrot Life®. By placing an order, you agree to our Shipping Policy. If you have any questions or concerns, please contact us immediately at support@parrotlife.us.
Order Cancellations
Orders can be canceled within 24 hours of placement. To cancel, please email us your order number at support@parrotlife.us.
Delivery Times
As a small woman-owned business, we use print-on-demand services for some of our products. This means our products are shipped from various locations, including Florida and international locations such as China. As a result, your order may arrive in multiple packages. Delivery times can vary based on production times and the origin of the shipment:
- Domestic (US) Orders: Typically arrive within 5-10 business days.
- International Orders: May take up to 21 business days to arrive, depending on the shipping destination and customs processes.
Shipping Costs
Shipping costs are calculated based on the total cost of your order. The total shipping cost will be displayed at checkout.
Handling Time
Orders are processed and prepared for shipping within 1-5 business days. This handling time is in addition to the delivery times mentioned above.
Shipping Methods
We offer various shipping methods through carriers such as USPS, FedEx, DHL, and UPS. The estimated delivery times for each method will be provided at checkout.
International Shipping
We ship to some international destinations. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer. Customs policies vary widely by country; please contact your local customs office for more information.
PO Boxes and APO/FPO Addresses
We do ship to PO boxes and military APO/FPO addresses. Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
Tracking & Notifications
Once your order is shipped, we will email you the tracking information. You can also check the status of your order on the order status page. For any questions regarding your order, please contact us.
Delivery Guarantee
We guarantee delivery of your order within 60 days. Parrot Life® is not responsible for delivery issues arising from incorrect or undeliverable addresses. Please ensure your shipping address is accurate before completing your purchase. For packages marked as delivered but not received, please contact the carrier (USPS, FedEx, DHL, or UPS) to file a claim. We recommend checking with neighbors and your local post office as well. Parrot Life® is not liable for packages once they are marked as delivered, but we will assist you in working with the carrier to resolve the issue.
Lost or Damaged Items
If your item is lost or damaged during transit, please contact us at support@parrotlife.us. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
Holiday Shipping
During peak holiday seasons, shipping times may be longer than usual. We recommend placing orders early to ensure timely delivery.
If you are dissatisfied with your order upon arrival, please refer to our refund policy.